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FAQ

Here are some common questions about our lamps and policies

Is Microsun a proven technology?

The first Microsun lamps were installed in the Library of Congress reading rooms in 1995. Since then, over
100,000 lamps have been purchased by consumers across North America.

Are all the bulbs included with each lamp purchase?

Yes. Your lamp purchase includes the Microsun bulb and (2) LED bulbs. You have options of our standard Microsun bulb, or the new 4K craft bulb with higher intensity LED's and an even higher output, or, for a slight up-charge, the Simple Smart Bulb, which allows you to remotely set the auxiliary bulbs at three different outputs, and turn them on or off.

How long do the bulbs last?

On average,* the Microsun bulb lasts about 5 years. The LED bulbs will last 10 years.

* 3 hours per day, every day

How is this different than all this new LED lighting?

Microsun’s light is true full spectrum, and the most powerful light for the home. Optimized for older eyes, it’s truly “The world’s best reading lamp.”

Is this lighting system environmentally friendly?

Yes, the complete Microsun system is 5 to 6 times more efficient than common household incandescent bulbs.

How much assembly is required?

We ship all lamps, including floor lamps, fully assembled and ready to plug in and turn on. We ship your bulbs and lampshade in a separate robust box.

Do you charge for this assembly and shipping practice?

Yes. The majority of our customers prefer the least possible assembly while protecting the lamps for transport to home delivery. We also do not build our shipping cost into the price of your lamp; nor do we pass on the entire shipping cost to the customer.

Do I need to accept the lamp shade with the item or do I have choices?

We do substitute lampshades upon request, often with no additional charge. If you see a lampshade that you prefer, please ask about available options.

Is there a warranty on the lamps?

Other than the light bulbs, our lamps are guaranteed for two years under normal use and conditions. Manufacturer is not responsible for damage caused by misuse or abuse by the customer.

What if I don’t like it?

There is a 30 day trial period on all lamps. You may return the lamp for a full refund of the purchase price,
with prior authorization, for a period of 30 days, no questions asked. We make it easy for everyone to experience the light that rises.