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FAQ

Here are some common questions about our lamps and policies
Is Microsun a proven technology?

The first Microsun lamps were installed in the Library of Congress reading rooms in 1995. Since then, over
100,000 lamps have been purchased by consumers across North America.

Are all the bulbs included with each lamp purchase?

Yes. Your lamp purchase includes the Microsun bulb and (2) LED bulbs. You have options of our standard Microsun bulb, or the new 4K craft bulb with higher intensity LED's and an even higher output, or, for a slight up-charge, the Simple Smart Bulb, which allows you to remotely set the auxiliary bulbs at three different outputs, and turn them on or off.

How long do the bulbs last?

On average,* the Microsun bulb lasts about 5 years. The LED bulbs will last 10 years.

* 3 hours per day, every day

How is this different than all this new LED lighting?

Microsun’s light is true full spectrum, and the most powerful light for the home. Optimized for older eyes, it’s truly “The world’s best reading lamp.”

Is this lighting system environmentally friendly?

Yes, the complete Microsun system is 5 to 6 times more efficient than common household incandescent bulbs.

How much assembly is required?

We ship all lamps, including floor lamps, fully assembled and ready to plug in and turn on. We ship your bulbs and lampshade in a separate robust box.

Do you charge for this assembly and shipping practice?

Yes. The majority of our customers prefer the least possible assembly while protecting the lamps for transport to home delivery. We also do not build our shipping cost into the price of your lamp; nor do we pass on the entire shipping cost to the customer.

Do I need to accept the lamp shade with the item or do I have choices?

We do substitute lampshades upon request, often with no additional charge. If you see a lampshade that you prefer, please ask about available options.

Is there a warranty on the lamps?

Other than the light bulbs, our lamps are guaranteed for two years under normal use and conditions. Manufacturer is not responsible for damage caused by misuse or abuse by the customer.

What if I don’t like it?

There is a 30 day trial period on all lamps. You may return the lamp for a full refund of the purchase price,
with prior authorization, for a period of 30 days, no questions asked. We make it easy for everyone to experience the light that rises.

Microsun Return & Exchange Policy

Items purchased from Microsun may be returned or exchanged for any reason within 30 days of purchase for a full refund, less shipping charges*.

Please note, shipping charges for returns will include the original shipping paid as well as return shipping, which unless otherwise noted, will be the same as the shipping on the original order.

All returns must be authorized by a Microsun representative and have an approved Return Material Authorization (RMA) number issued by Microsun. In order for your return to be authorized and approved, you must include a preauthorized RMA number prior to sending us your return. Any items returned to Microsun without a pre-authorized RMA become the property of Microsun, and customer forfeits any refund.

To qualify for a full refund (less shipping as defined above), all items must be properly re-packed in original packaging and be returned to Microsun in perfect condition. If your lamp shade has been unwrapped, please place the shade inside of a large plastic bag (like a trash liner) prior to boxing it up.

Microsun reserves to right to reduce or refuse refund if not all items are returned, if any of the items are returned to us in damaged condition or without original packaging**.

Once the lamp has been received at Microsun and the condition verified, refunds will be issued as a credit to the original charge card used at the time of purchase.

To exchange your product, contact Microsun Customer Service to set up your exchange. At that time, you will be issued an RMA number for your retuned product and make payment for additional shipping charges. Additional shipping for exchanges will be the standard shipping cost for the new item being shipped to the customer. Once the original product arrives back at Microsun headquarters, your new product will be shipped out to you.

Microsun strives to provide a quality product and to exceed customer expectations. This return policy is in place to encourage responsible returns and exchanges in order to keep our product and shipping costs from being increased to cover damaged products and unpaid return shipping. We appreciate your understanding.

* Standard shipping charges (each way) are as follows:

  • $49 for Floor Lamp / Shade Combo ($98 total for returns/exchanges)
  • $39 for Table Lamp / Shade Combo ($78 total for returns/exchanges)
  • $18 for Shades ($36 total for returns/exchanges)
  • $12 for Control Module ($24 total for returns/exchanges)
  • $4.95 for bulbs ($9.90 total for returns/exchanges)
  • $10-$15 for LED anyspace lamps ($20-$30 total for returns / exchanges)

Additional shipping charges may apply. Increased shipping charges for orders shipped to Canada, Hawaii and Alaska will apply. For “Free Shipping” orders, refunds will be issued based on the total paid, less standard shipping charges as outlined above.

** Exceptions may be made for items which arrive to customers in damaged condition, and Microsun issues and approved RMA prior to return shipment.

Microsun
7890 Center Point 70 Blvd
Dayton, OH  45424

 937-552-2424
888-328-8701

 microsun.com
[email protected]

 

 

 

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